Refund & Cancellation Policy

Noveraxy LLC, doing business as Noveraxy Agency ("we," "us," "our"), provides custom branding, visual identity, design, and digital strategy services through noveraxyagency.com. Noveraxy Agency is a brand owned and operated by Noveraxy LLC, a company registered in the state of Wyoming, United States.

All payments are processed securely through Stripe. Business banking is managed through Mercury. Charges on your statement will appear as "NOVERAXY LLC" or "NOVERAXY AGENCY".

Because our services involve dedicated creative labor, strategic research, and specialized expertise tailored to each client, they are generally non-refundable once work has commenced. By engaging our services and submitting payment, you acknowledge and agree to the terms outlined in this policy.

All branding packages — Starter Brand (€799), Growth Brand (€1,899), and Full Brand System (€3,499) — are one-time project engagements that involve custom creative work. Work begins immediately upon project confirmation and receipt of deposit payment via Stripe.

• ✓ Upfront deposits are 100% non-refundable. A deposit is required to secure your place in our production schedule. Once work has commenced — including research, brand strategy, moodboarding, or design — this deposit cannot be returned.
• ✓ Mid-project cancellations require written notice. If you choose to cancel after work has started, you must submit written notice via email to support@noveraxyagency.com. You will be billed for all work completed up to the cancellation date at our standard hourly rate. If the value of completed work exceeds the deposit, an invoice for the remaining balance will be issued.
• ✓ Completed projects are non-refundable. No refunds are issued on completed branding, logos, brand guides, design assets, or any other deliverables once the final payment has been made and/or files have been delivered to the client.

If you request work beyond the original project scope after the project has started — such as additional design assets, extra pages, or services not included in your selected package — these will be quoted separately and billed as add-ons via Stripe.

• ✓ Add-on payments are non-refundable once the additional work has been started or delivered. All scope changes must be agreed upon in writing before work begins.
• ✓ Scope reductions do not qualify for partial refunds. If you decide to remove deliverables from the original scope after work has begun, the original price remains in effect.

If you believe you have been charged in error — including duplicate payments, incorrect amounts, or unauthorized charges processed through Stripe — please contact us immediately with your payment details and a description of the issue.

We value transparent communication and encourage all clients to contact us directly to resolve any billing concerns before initiating a chargeback or dispute with your bank, credit card company, or payment provider.

Successful and timely delivery of all projects depends on active client participation — including providing content, brand materials, feedback, approvals, and access credentials within agreed-upon timelines.

• ✓ Client-caused delays do not constitute grounds for a refund. If your project timeline is extended due to late feedback, missing materials, or lack of response on your end, Noveraxy LLC is not responsible for the delay and no refund or discount will be applied.
• ✓ Projects paused for more than 45 days due to client unresponsiveness may be considered abandoned. Reactivation of abandoned projects may be subject to a reactivation fee based on the scope of remaining work and current scheduling availability.

All payments for Noveraxy LLC services are processed securely through Stripe. We do not store your credit card information on our servers. Your payment data is encrypted and handled entirely by Stripe in compliance with PCI-DSS Level 1 standards.

Business banking and fund management is handled through Mercury. All invoices, deposits, and refunds are fully traceable through our banking records for complete financial transparency.

Noveraxy LLC reserves the right to update or modify this Refund & Cancellation Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after any modifications constitutes your acceptance of the revised policy.

For significant changes that affect existing clients with active projects, we will provide notification via email at least 15 days before the changes take effect.